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Charlie's Soap Retailer Center

Who we are and what we do | Quality, safety and environmental stewardship | A note about customer refills | B2B Home

Reseller and Commercial-User FAQ

Q: Does Charlie's Soap ship through distributors?
A: Charlie's Soap has a number of distributors across the country. Please click this link (link to list of distributors mentioned above) to find out if there is a distributor that services your area.

Q: What is the minimum order?
A: To maintain wholesale (or better) pricing, a minimum average order of two (2) cases per month must be maintained. There will be a short (4 months) warm-up period, during which this minimum is waived.

Q: What should a retail store sell Charlie's Soap for?
A: A pricing schedule detailing MSRP and MAP (Minimum Advertised Pricing) is available upon request. MAP is enforced.

Q: How do orders ship, when do they ship, and when will they arrive?
Orders are usually shipped FedEx ground. Please allow 2 to 14 days for the order to be placed on a truck for delivery (this is to allow for the occasional back-order). Arrival time will depend upon the receiver's proximity to Mayodan, N.C., and is usually within 5 business days. Orders to Alaska, Hawaii and territories will ship via U.S. Mail. Extra charges may apply. You can request expedited shipping for an additional $10 (subject to time constraints). Expedited shipping means your order jumps to the front of the shipping line the day we get the expedite request. We can also ship LTL or truckload should the need arise.

Q: Do retailers have to pay shipping costs?
A: Our Basic Wholesale Price is listed with free freight for all orders over 2 full pallets. In many cases, we can and do list pricing as FOB Mayodan and freight is added as a line-item at the end of the invoice. For orders where the price is listed FOB Mayodan, our website will generate a freight estimate. Actual shipping charges may vary.

Q: Does Charlie's Soap offer drop shipping?
A: Yes, Charlie's Soap offers drop shipping direct to a business’ customers. There is a small imbedded fee for this service. The shipping per item gets noticeably cheaper the more items that are in the same box. It may be to your advantage as a drop-shipping reseller to set minimums on such orders. Consider our pre-made combos to keep your shipping costs low.

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Q: What images can a retailer use from Charlie's Soap?
A: Media for publications can be made available upon request. Note that Charlie's Soap is a registered trademark. It cannot be altered in any way or used except to promote the Charlie’s Soap brand. As product images change, new photos will be made available for your publications.

Q: When will I receive an invoice?
A: You will receive a packing slip in the box with your order, and an invoice will be emailed to the address we have on file. If your terms are “credit card”, your invoice will reflect a zero balance due. If you are on terms, your invoice will reflect the amount due for that invoice as well as your total account balance at the time the invoice was printed. Invoices are emailed the day after processing. Orders drop shipped directly to customers will contain a packing slip only and no invoice. You can special request an invoice be mailed via the Post Office to you.

Q: Can a retailer order Charlie's Soap in bulk and fill it for sale?
A: A retailer may order bulk product and filled containers. Please see the Container refill policy on our website for more information. Please contact us if you have interest in your own OEM label.

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Q: Does Charlie's Soap ship overseas?
A: Yes. We can ship to all military bases overseas with domestic shipping rates using the USPS. We can ship to most other countries; extra charges may apply. The following countries have local distributors and all orders into those countries must go through those channels:

Country Company Contact
Australia Clean & Green Pty Ltc. marika@cleanandgreenproducts.com.au
Canada JBR Products Inc. jbr@products@gmail.com
China Shanhai World Trade Co. Ltd., Room 707, SOHO 1 Bldg. No. 388 Zhongjiang Rd., Shanghai, China 200060, Phone: 0086-21-62365051 info@charliessoap.cn
Japan Zenjyo Co. Ltd. Zenjyo@etp104.com
Philippines Michael Ang mike_31878@yahoo.com
Russia U2 Trading, LLC. 4 Sulimova St., Sverdlovskaya Oblast, Yekaterinburg, Russian Fed. 620137 info@charliesoap.ru
South Korea GoGreens zipxpul@naver.com
United Kingdom Weezle Diving Services Ltd. sales@weelze-diving.com

If your company wishes to retail Charlie’s Soap in a country other than the United States, please direct an inquiry to james@charliesoap.com in our international department.  He will be glad to discuss the particulars with you.

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Charlie's Soap
203 N. First Avenue
Mayodan, NC 27027
Phone: 800-854-3541 Fax: 800-432-6007

Copyright 2013, Charlies Soap, All Rights Reserved

 




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