Q: Does Charlie's Soap ship through distributors?
A: Charlie's Soap has a number of distributors across the country.
Please click this link (link to list of distributors mentioned above)
to find out if there is a distributor that services your area.
Q: What is the minimum order?
To maintain wholesale (or better) pricing, a minimum average order of
two (2) cases per month must be maintained. There will be a short (4
months) warm-up period, during which this minimum is waived.
Q: What should a retail store sell
Charlie's Soap for?
A: A pricing schedule detailing MSRP and MAP (Minimum Advertised Pricing) is available upon request. MAP is enforced.
Q: How do orders ship, when do they
ship, and when will they arrive?
Orders are usually shipped FedEx ground. Please allow 2 to 14 days for
the order to be placed on a truck for delivery (this is to allow for
the occasional back-order). Arrival time will depend upon the
receiver's proximity to Mayodan, N.C., and is usually within 5 business
days. Orders to Alaska, Hawaii and territories will ship via U.S. Mail.
Extra charges may apply. You can request expedited shipping for an
additional $10 (subject to time constraints). Expedited shipping means
your order jumps to the front of the shipping line the day we get the
expedite request. We can also ship LTL or truckload should the need
Q: Do retailers have to pay shipping
A: Our Basic Wholesale Price is listed with free freight for all orders
over 2 full pallets. In many cases, we can and do list pricing as FOB
Mayodan and freight is added as a line-item at the end of the invoice.
For orders where the price is listed FOB Mayodan, our website will
generate a freight estimate. Actual shipping charges may vary.
Q: Does Charlie's Soap offer drop
A: Yes, Charlie's Soap offers drop shipping direct to a business’
customers. There is a small imbedded fee for this service. The shipping
per item gets noticeably cheaper the more items that are in the same
box. It may be to your advantage as a drop-shipping reseller to set
minimums on such orders. Consider our pre-made combos to keep your
shipping costs low.
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What images can a retailer use from Charlie's Soap?
A: Media for publications can be made available upon request. Note that
Charlie's Soap is a registered trademark. It cannot be altered in any
way or used except to promote the Charlie’s Soap brand. As product
images change, new photos will be made available for your publications.
Q: When will I receive an invoice?
A: You will receive a packing slip in the box with your order, and an
invoice will be emailed to the address we have on file. If your terms
are “credit card”, your invoice will reflect a zero balance due. If you
are on terms, your invoice will reflect the amount due for that invoice
as well as your total account balance at the time the invoice was
printed. Invoices are emailed the day after processing. Orders drop
shipped directly to customers will contain a packing slip only and no
invoice. You can special request an invoice be mailed via the Post
Office to you.
Q: Can a retailer order Charlie's Soap in
bulk and fill it for sale?
A: A retailer may order bulk product and filled containers. Please see the Container refill policy on our website for more information. Please contact us if you have interest in your own OEM label.
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Q: Does Charlie's Soap ship overseas?
A: Yes. We can ship to all military bases overseas with domestic
shipping rates using the USPS. We can ship to most other countries;
extra charges may apply. The following countries have local
distributors and all orders into those countries must go through those
If your company wishes to
retail Charlie’s Soap in a country other than the United States, please
direct an inquiry to email@example.com
in our international department. He will be glad to discuss
the particulars with you.
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